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Privacy, Terms & Conditions Information

Terms, Conditions and Technical Information

The following should hopefully provide all of the information you need about Safeguarding 24 in an easy-to-understand format. Ensure you read it fully before you start using it.

By installing the Chrome (or other browser) extension or by using this website you are agreeing to everything below, including but not limited to how Safeguarding 24 works, what information it captures and what data we store.

How It Works

The primary purpose of Safeguarding 24 is to provide a method for users (predominantly students or staff) to report any online concerns to an authority within their school, college or other organisation.

The browser extension allows quick access to the reporting form along with the ability to take a screenshot of the current user's browser window to send with their report. The extension is written to be efficient with as little overhead as possible. This means it has a very small download size, uses very little memory and should not use up unnecessary bandwidth. It will not have any noticeable impact on browser speed as it only runs when the extension is clicked on. It requires the minimum permissions necessary to work. It uses a standard web port for communication so there is no configuration necessary regarding firewalls or antivirus software. All data is transmitted over a secure, 256 bit encrypted HTTPS connection which passes SSL security tests with grade A status.

 

SSL Report with grade A status

The embedded web form works in the same way as the browser extension with the exception of the ability to take a screenshot of the browser window.

Emails are transmitted between the Safeguarding 24 server and the recipient organisation using the encrypted TLS protocol (as long as the recipient's email system supports it, such as GMail and Office 365). This ensures that no third party can overhear or tamper with any messages as they travel from the sending server to the recipient server. More details about TLS encryption is available from Google here: https://transparencyreport.google.com/safer-email/overview

In order to prevent abuse, ensure access is only by authorised users, and to detect which organisation the report should be sent to, the user must authenticate themselves with a supported system, e.g. Google or Microsoft, before being able to submit a report.

What data is, and is not, stored?

The Safeguarding 24 system DOES NOT store any personal information submitted from users. As soon as a report comes in, the details are automatically packaged up into an email and sent to the relevant address at the users organisation - usually a safeguarding representative.

The user's email address is obtained when they authenticate in order to know which domain/organisation they belong to and therefore who to send the report to. Their email/ID, along with their choice from the customised drop-down list (optional), their message, browser screenshot (optional), current browser tab title (optional) and current browser tab URL (optional) is sent to their organisation's representative via email. No log is kept of those details by the Safeguarding 24 server. A general count of the number of reports sent to an organisation is kept based on the choice from the drop-down list, but these contain no personal or identifiable information and is purely a total figure for sending a report to the organisation once a month. Those total count figures are kept for a maximum of 2 years.

The only details stored by us are for the subscribing organisation (e.g. their contact details, domain name, subscription expiry date) and the email address to receive reports.

We do log access to our website (just like all web servers do) in order to monitor usage, server load, help diagnose any issues and to monitor security.

We comply with all current legislation related to data protection and privacy, including the GDPR and US privacy laws, and are committed to protecting any personal data which might be collected. We do not sell, rent or give away any contact information to any third parties. As with any email communication, we cannot guarantee 100% delivery. Our email system will try 22 times to deliver messages over 48 hours in the event of a problem before giving up. This can happen for a number of reasons outside of our control, for example the recipients email server could be particularly busy, they may have a full mailbox, anti-spam filters may detect a false positive, or there may be a fault in their internet connection.

Using Safeguarding 24 and the Reports

The contents of the browser extensions, this website, the reporting system and everything related to Safeguarding 24 is protected by copyright laws. Organisations and their users subscribed to, or taking a trial of, Safeguarding 24 may use the reporting system for the period of time they are subscribed or trialing the system.

Using or attempting to access data which you do not have permission to access is not allowed and may be deemed illegal.

The accuracy of the data is important but cannot be 100% guaranteed. As with all online or cloud based systems, connection dropouts can occur which can result in the loss of small amounts of data until the connection is restored. We will do our best to ensure the server side stays connected and online but occasional maintenance, unexpected down-time or software errors can occur. We will not be held responsible or liable in any way for loss of service or data accuracy due to these or any other issues.

Information displayed in the Safeguarding 24 reports of concern are submitted by the organisations users and therefore we cannot accept any responsibility for their contents.

We are committed to ensuring that your privacy is protected and will do everything we can to keep any stored information private and secure. The sending of reports of concern by Safeguarding 24 is automated and once sent, no details are stored on or by the server, with the exception of normal server access logs and a general count of reports sent. If you are part of a subscribed organisation, the designated representatives of that organisation will be sent your user ID and the details you entered in the report.

In addition to our own terms and conditions, we are also bound by the laws of England. We comply with all current legislation related to data protection and privacy, including the GDPR and US privacy laws, and are committed to protecting any personal data which might be collected. We do not sell, rent or give away any contact information to any third parties. Our terms and conditions will be updated from time to time and displayed on this page. You should check this page periodically to ensure that you are happy with any changes.

Cookies

We use Google Analytics to help us monitor usage of this website, and see where we can improve usability. This involves setting some cookies that are looked after by Google. None of the cookies contain personal information. We do NOT use Google Analytics on the reporting form.

For more information on cookies in general and how to control them in your web browser, see: http://www.aboutcookies.org

For Google's Privacy Policy in regard to Google Analytics and the cookies it sets, see: https://support.google.com/analytics/answer/6004245

Here is a list of cookies set by Google along with their purpose and lifespan.

Name: __utma
Expires: After 2 years
Description: Set by Google Analytics to keep track of the number of visits to the site. This helps us to monitor usage, spot potential problems and improve the site.

Name: __utmb
Expires: After 30 minutes
Description: Set by Google Analytics to the starting time of your current visit. Again, this helps us monitor usage of the site and hopefully make the site easier to use.

Name: __utmc
Expires: When you close your browser
Description: Set by Google Analytics to the ending time of your current visit. This too helps us to see how much the site is being used and whether there are areas we can improve.

Name: __utmz
Expires: After 6 months
Description: Set by Google Analytics to create reports on how you got to the site. For example, if you used a link on another site, or a search engine and what keywords led you to us. This helps us to see which marketing methods work best for us.

Name: ntk_cookieaccept
Expires: After 90 days
Description: Set when you make a choice about cookies in order for the site to remember your preference. You won't be asked again for 90 days but can always change your mind by returning to this page.

Cookie Consent

You can set whether you allow us to set cookies for you or not. You can return to this page at any time to change your mind. A cookie called "ntk_cookieaccept" will be set to remember your choice for 30 days.

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